List of 10 frequently asked questions.

• Q. How do I connect to the Student WiFi?

  Connect to Notre Dame - Student WiFi. The password to connect is NDHounds.

  You will be asked to sign in to the network every 30 days. Your username is on your Sign-in Sheet, and the password is FirstnameStudentnumber

  
  The password is NOT the same as your OnCampus password. Ask the helpdesk to change it if you have forgotten it.
  
  

  *If your device says “Connected No Internet” and does not load a sign-in page go to msftconnecttest.com/redirect
  
  

  *If you keep having to sign in then you need to turn off Private addresses on your device. Come to the helpdesk if you need help.

• Q. Did you forget your username, email, or password?

  OnCampus
  Username: FirstName.LastName.GradYear@notredame.ca
  Password: Set by you and can be reset in OnCampus. IT can not look it up or reset it for you.
  
  Office 365 / OneNote / Printing
  Username: FirstName.LastName.GradYear@notredame.ca
  Password: You can only have this password changed for you at the helpdesk
  
  WiFi
  Username: FirstName.LastName.G (Max 20 characters not ending in ".", Ask the helpdesk if you need help)
  Password: Same as Office 365

• Q. Is this Spam?

  If you think it's spam then it's probably spam.
  
  Here is the list, in no particular order:
  
  If It Ends Up In Your Spam Folder
  You might be reading this entry and thinking Duh! But you would be surprised how many people go rummaging through their spam folder like there s something they need in there. Unless you accidentally categorized legitimate emails as spam, you can be pretty sure that all the emails you need will appear in your inbox. Sometimes emails from certain websites end up in the spam folder. You must deal with those on a case-by-case basis to determine whether or not they re legitimate of pushing garbage into your inbox.
  
  Look at the Email Address
  Legitimate companies send emails through a server based out of their company website (for example, support@microsoft.com). If you see a long string of numbers in front of the @ sign or the name of a free email service before the .com (or any other domain), you need to question the legitimacy of the email in question.
  
  Look at the Content
  Keep an eye out for emails that say you need to do something right at that second or within a certain number of hours. Also, be wary of any emails that include links. Most companies tell you what to do, but they never direct you to where to do it with a link. Finally, rampant grammatical and spelling errors within the body of an email are good signs that it s spam. Spammers don t care enough about the actual messages they re sending to take the time to make them make sense.
  
  If It Asks for Personal Information
  Most institutions you deal with come right out and say they re never going to ask for personal information in an email. They don t need to ask you for your personal information anyway because they usually have it on hand. So, if you get an email that asks you for any personal information, no matter how legitimate it might seem, delete it right away. Personal information is only meant to be entered in secure, encrypted forms, not emails where anyone and everyone can get their hands on your information.
  
  Look at the Greeting
  When you receive a genuine email, the sender addresses you directly, using either your first or last name. If you receive an email where they refer to you as a Valued Customer or as a member of some company, it's spam. Senders of your genuine emails want to get your attention, so they always address you directly. We don t know about you, but when we read Dear Valued Customer, our eyes begin to glaze over and our mouse cursor can t drag it to the trash fast enough.

• Q. What happens to my account when I leave ND?

  • Graduate

  Congratulations! As an alumnus, you will retain your ND Email for life or until you request that we close the account.*
  

  • Undergraduate

  Your Email and Files will be accessible over the summer break and the following year. If you choose not to return, you will be treated as an alumni and retain your Email address.* 
  

  • Departed Mid Year

  As part of the offboarding process, your account, files, and email access will be disabled. If you need copies of any files or require access to your email account, please contact the Help Desk.

  Your files will not be deleted for 5 years. If you return at a later date, your account can be reactivated, and access to your files and email will be restored.

  
  
  *As long as Notre Dame keeps using an Office 365 license with access to alumni email accounts. You will be notified if anything is going to change, with as much notice as we can give

• Q. Are you locked out of your computer?

  You can come to the helpdesk and we will try to get you back in. We will probably need your phone or access to your personal email to reset the password.
  If you are locked out of your computer's admin account, there is not much we can do without reinstalling Windows.

• Q. Is your laptop not turning on?

  Is your laptop charged?
  Is your charger working?
  Is the outlet you're plugged into working?
  Do you have any lights on the laptop?
  
  Borrow a friend's charger, try a different outlet, try something else in that outlet.
  
  Try to force the laptop off with the power switch

• Q. Is you Pen not working?

  Does your pen need to be charged?
  Do you need to change the battery in your pen?

• Q. Are you getting spam notifications on your Windows Desktop?

  This is usually just a website you have allowed to send notifications in your browser, not a virus.
  

  1. Open your browser (Edge, Chrome, Firefox)
  2. Open your settings
  3. Look for site settings or notifications
  4. Block any site in the allow list you do not recognize or want notifications from

  If you keep getting pop-ups, take a screenshot of your notifications and open a helpdesk ticket

• Q. Do you need to get school applications like OneNote and Outlook on a public computer?

  1. Open your internet browser on any computer or phone
  2. Go to www.office.com
  3. Sign in with your ND email and password (FirstName.LastName.GradYear@notredame.ca)

  From the main page, you can select any application that you need
  You can also install Office 365 on any personal computer up to 5 times while you are a student at ND

• Q. Is your computer running slow?

  1. Restart your computer from the Start menu, not by holding the power switch
  2. Close start-up applications that you do not need. IT can help you find and disable them.
  3. Check and install all Windows updates